Billing Terms and Conditions Policy

Billing Terms and Conditions

Thank you for shopping with Serentia. We are committed to providing you with a secure, transparent, and seamless checkout experience. Please review our billing and payment policy below.

Accepted Payment Methods

  • We accept the following payment methods to ensure convenient and secure transactions: Credit Cards – Visa, MasterCard, American Express, Discover
  • Debit Cards – Debit cards with Visa or MasterCard logos
  • PayPal – Secure checkout via your PayPal account
  • Apple Pay – Fast and easy payment on supported Apple devices
  • Google Pay – Quick checkout using Google accounts
  • Shop Pay – Available for eligible customers at checkout

Currency
All transactions on www.shop-serentia.com are processed in United States Dollars (USD). Prices displayed on the site are shown in USD unless otherwise specified.

Sales Tax
IF APPLICABLE, tax will be calculated during checkout if applicable based on the shipping address provided. The tax rate will vary depending on the destination of the order and the applicable tax laws.

Payment Processing
Payments are securely processed through Shopify Payments and other trusted gateways. Your credit/debit card information is encrypted and transmitted securely. Serentia does not store full payment details on our servers for your protection.

Order Confirmation
Shortly after placing your order, you will receive an order confirmation email detailing your purchase. Please review this information and contact us immediately at help@serentia-shop.com if you notice any discrepancies.

Payment Confirmation
Once your payment has been successfully processed, a payment confirmation email will be sent to the email address you provided at checkout. If you do not receive this email or encounter any issues, please contact our team.

Order Cancellation
Orders may be canceled within 24 hours of placement by contacting us at help@serentia-shop.com. After 24 hours or once the order has been processed/shipped, cancellations are no longer possible. Please refer to our Refund Policy for guidance on returns or other post-purchase concerns.

Payment Security
We prioritize the safety of your payment and personal information: Our website uses SSL encryption to protect all data transmitted during checkout. We comply with the Payment Card Industry Data Security Standard (PCI DSS). Your personal information is handled in accordance with our Privacy Policy.

Contact Us
If you have any billing-related questions or require support, please reach out:
Email: help@serentia-shop.com

Policy Updates
Serentia reserves the right to update or revise this billing policy at any time without prior notice. We encourage you to check this page periodically for any changes. By completing a purchase on www.serentia-shop.com, you agree to the terms outlined in this Billing Terms and Conditions policy.

Thank you for choosing Serentia to support your skincare journey!