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Thank you for shopping with Serene. We are committed to providing you with a smooth and transparent shipping experience. Please review our shipping policy below.
All orders are processed based on the following cut-off schedule:
Cut-Off Time: 12:00 AM (Midnight)
Orders placed after midnight will be processed the next business day.
Orders are processed within 1 to 3 business days (Monday to Friday).
Orders are not processed or shipped on weekends or public holidays.
Once your order has been processed and shipped, the estimated transit time is 5 to 10 business days (Monday to Friday).
Shipping times may vary depending on the delivery location and unforeseen circumstances (e.g., weather delays, carrier issues).
Shipping costs are calculated at checkout based on your location and order weight.
You can view and confirm the shipping fee before completing your purchase.
Once your order has shipped, you will receive a confirmation email with a tracking number and instructions to track your package.
If you have any questions about your shipment, contact our support team at support@serentia-shop.com. We're here to help!