Subscription Cancellation Policy

Some products on our website are offered as part of our Subscribe & Save subscription program. This policy explains how your subscription works and how to cancel, pause, or reschedule.

How Your Subscription Works

When you enroll in a Subscribe & Save subscription, you will receive your initial order at the price shown at checkout. Your subscription will then automatically renew every 30 days, and your payment method on file will be charged for each renewal shipment at the renewal price, frequency, and product specified at the time of enrollment.

Pausing or Rescheduling Your Subscription

You can pause your subscription or reschedule your next shipment at any time. Pausing delays your next renewal charge and shipment until you choose to resume. Rescheduling moves your next charge and shipment to a later date of your choosing. To pause or reschedule, log in to your customer account and select the relevant option, or email support@serentia-shop.com with your order number.

Cancelling Your Subscription

You may cancel your subscription at any time by:

(1) Logging into your customer account and selecting "Cancel Subscription," or
(2) Emailing support@serentia-shop.com with "Cancel Subscription" 
in the subject line, including your order number.

Cancellations take effect on the next scheduled renewal date.

Cancellation does not entitle you to a refund for shipments already charged or in transit, except as provided in our Return and Refund Policy.

Managing Your Subscription

You can manage your subscription, update your payment method, or change your shipping address by logging into your customer account.

For More Information

See our Terms of Service for full subscription terms and our Return and Refund Policy for information on returns and refunds.